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 Quality Assurance Department
Implemented in 1996, the Quality Assurance process at Berkshire County Arc (BCArc) is values driven, comprehensive and has a positive focus. The process is also an integral component of agency risk management. The department reviews and evaluates all programs through an annual comprehensive office and onsite records audit and site inspection. Areas reviewed include Individual Support Plan implementation, community integration, health and safety, communication, skill development, quality of interactions, clinical supports and other regulatory requirements. Following each visit, a comprehensive report is prepared and distributed to all applicable team members. The report highlights positive outcomes present as well as makes recommendations that require a team response. By conducting internal reviews of all services, many positive outcomes have been obtained for BCArc and the individuals supported including:
Other duties of the department include overseeing the agency Incident Review Committee and incident database, holding focus group meetings on quality with individuals receiving supports, staff training and coordinating licensing and accreditation surveys. 
From Left: Sue Berryman,Clerical Assistant, Linda Savary, Quality Assurance Specialist, Chris Andrews, Quality Facilitator and Carolyn Coco, QA Compliance Specialist Berkshire County Arc has been issued a two year license (expires January 25, 2014) from the Department of Developmental Services (DDS) in each of the following services:
Berkshire County Arc has been accredited by CARF International for a period of three years (extends through May 2015) in the following services:
For more information, please contact Chris Andrews, |
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