This was originally published in BCArc’s 2025 Annual Report.
September 1, 2025
This year belongs to our staff. Yes, every year does. But this year more than most.
They started new programs, expanded existing services, introduced innovative offerings, and enriched lives with the quality care and support that BCArc has been known for since 1954.
When we can afford it, we pay staff above and beyond their salary (the actual value of their work is priceless to the families they support). This past fiscal year, for example – which ended June 30, 2025 – we paid employees nearly $5 million above their regular pay. Four rounds of bonuses totaled
$8400 above the regular pay for a full-time staff who provide direct care to individuals supported by BCArc. More than half of our workforce received this bonus amount.
People work here for many different reasons. Some come to BCArc knowing that caregiving is their calling. Others come because they need a job, or they need a job with hours that works for their family, or they are in transition. Many –- thousands over the years — stay on for decades because they fall in love with the work and the people they support.
Maintaining a full workforce in the field of human services is historically difficult, particularly in Western Mass. BCArc is no exception.
Ironically, we are at our highest number of staff since our inception 70 years ago – over 850 employees, making us one of the largest employers in the region. We do not take this situation lightly. We know retaining staff is as difficult as recruiting staff. Keeping great employees requires intentional effort — it is not a given that they stay, we need to earn their commitment.
The staff at Berkshire County Arc are a true reflection of the community. We come from all walks of life, to support individuals from all walks of life.
And while the political and financial climate is changing quickly for non-profits like us, as it has many times over the decades, one thing always stays the same –- the relentless dedication of caregivers at Berkshire County Arc.
Maryann Hyatt
President & CEO
